FAQs

Frequently Asked Questions

At Cookie Creation by Mary, we want to make sure you have an amazing experience with our sweet treats. Here are some frequently asked questions to help you:

Q: What is your refund policy?

A: We offer a flexible return policy. See our Return Policy page for details.

Q: How long does shipping take?

A: Standard shipping takes 3-7 business days, while expedited and overnight options are available for an additional fee.

Q: Can I customize my order?

A: Yes! We offer custom orders for special occasions. Contact us to discuss details.

Q: Are your baked goods gluten-free/vegan?

A: Some of our treats are gluten-free/vegan. Please contact us for specific information.

Q: How do I store my cookies?

A: Store cookies in an airtight container at room temperature for up to 5 days. Freeze for longer storage.

Q: Can I cancel or change my order?

A: Please contact us within 24 hours of placing your order to make changes or cancel.

Q: Do you offer wholesale pricing?

A: Yes, we offer wholesale pricing for bulk orders. Contact us for details.

Q: How do I track my order?

A: Tracking information will be provided via email once your order ships.

Q: What if my order is damaged or incorrect?

A: Please contact us within 3 days of delivery and we'll make it right.

Keyword Tags

- FAQ
- Cookie FAQ
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Note: This is just a sample and should be reviewed and customized according to your business's specific needs and policies.

Also, consider adding a search bar or a "Can't find what you're looking for?" section with a contact form to encourage customers to reach out if they have a question that's not answered on the FAQ page.